Expectations: Service Details for Improving Customer Stickiness in the category email list Smart Age" in the past two days. Today, I will talk about some things I have experienced and felt in the past. I believe that the word "exceeding expectations" is not a novel concept nowadays. Most of us know that good product experience or good service is to make customers feel "exceeding expectations". Exceeding expectations is when we can think of the needs of customers in advance, even category email list the needs of customers who are not aware of them, and when customers come to use our products and services.
They can feel it. To give a familiar example, isn't the trend category email list of an era led by the birth of the iPhone just to make users "exceed expectations"? So how to make customers feel this way is something we need to think about and discuss today. "Exceeding Expectations" mentioned four elements of customer satisfaction: perfect product very good service timely feedback effective problem solving Of course, there is no such thing as a perfect product. I am more inclined to understand that perfection here means that at least most of the needs of customers have been category email list met, and customers can see that the expected needs.
Can be met in the future. In addition to the product being category email list good enough, providing thoughtful and meticulous service during the implementation of the product is also the basic point of customer satisfaction. When customers encounter product problems, as long as they do not have huge product hidden dangers or bring huge losses to customers, as long as we can provide timely feedback and solve problems effectively, customers will usually understand, even because we have experienced some problems together with customers, Instead, it will make category email list customers more trustworthy.